About the role: We are currently looking for a customer-focused individual to join our Project Support Team. In this role, you will provide exceptional inbound and outbound general technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues efficiently on the first contact.

Our team: Assessment & Qualifications - Pearson Assessment Servicesprovides a comprehensive suite of services to accommodate the secure printing, packing, distribution, data capture, and marking for our clients/projects throughout Australia and Internationally. Our highlight is our national assessment services is Pearson’s delivery of services for the NAPLAN program in various territories. We are responsible for the delivery of large-scale assessments and deliver both paper and online assessments to hundreds of thousands of students each year.

As a Communications Center Representative, you’ll be responsible for:

• Provide accurate, courteous answers via chat, email, or phone inquiries to internal customer inquiries.

• Diagnose and resolve technical issues efficiently using documented solutions.

• Serve as an escalation point when necessary for resolution.

• Independently and promptly resolve routine issues, and notify management of non-routine issues.

• Perform other assigned duties.

Your work set-up:

• COVERAGE: 5 MONTHS PERIOD

• Remote

• These positions will include shifts that cover center hours from 7AM to 9PM Monday through Friday CST (United States) (PH Time: 9:00 PM to 11:00 AM) and occasional 9AM and 5PM on Saturday and Sunday CST (United States) (PH Time: 11:00 PM to 7:00 AM) if needed.

• Equipment will be provided for this assignment.

To be successful in this role, you will ideally have:

• High School Diploma or equivalent required

• Ability to work independently and as part of a team.

• Proven customer service experience in a call centre or similar environment.

• Excellent communication skills, both written and verbal.

• Tech-savvy (Experience working with Windows Environment is required, MAC OS preferred)

If you are as passionate as we are about changing lives through learning, then help us learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 14122