The Workforce Assessment Intern supports the Workforce Assessment Administrators and/or Workforce Assessment Advisor in the management of the team to provide world-class HR operational and transactional services to the organization.

Key Deliverables

• Responsible for the effective and efficient delivery of simple HR SSC services in line with existing policies and procedures all while meeting established KPIs and SLA’s

• Case Managemen t: Management of cases according to established ways of working

o Utilization of Service Now (SNow) to log queries as tickets and ensure their closure

o Take ownership of end-to-end case management processes (policies and procedures)

• Stakeholder Management:

o Respond to employee inquiries in an efficient and effective manner.

o Proactive interaction with SMEs, HR Business Partners, Country HRs, Employees, and Line Managers to resolve cases:

▪ Providing and asking for updates on case status

▪ Gathering missing data necessary for case processing

▪ Identifying best practices and knowledge sharing.

o Coordinate with third-party service administrators

o Keep stakeholders updated on the status of open cases.

• Adhere to the escalation and support process, wherein complex queries are escalated to SMEs and/or the Specialist team in Tier 2 for resolution

• Abide Data Privacy rules, including reporting of Data Privacy breaches.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: HUMAN RESOURCES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 14154