Administrator, Content Services Centre

Candidate is required to work in UK Shifts

Background

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

The Content Services Centre

Pearson has created a Content Services Centre (CSC) in order to:

• Accelerate Pearson's digital transformation,

• Simplify our content services vendor landscape & engagement model.

• Help us become more efficient and effective in our content investment.

• Improve our speed to market.

• Ensure the market-appropriate quality of our products.

• Enable our editorial and product portfolio teams to focus on product innovation.

The CSC comprises a range of vendors, mainly offshore, based in India. These strategic outsourcing partners work closely with Pearson to deliver content services for all teams across global markets. In its target state, by 2022, the CSC is anticipated to reach a population of c. 2500 to 3000 vendor resources, accounting for $120M spend.

The CSC is a centre of excellence that services the global Pearson business. Structurally, it reports into Higher Education, along with other central centres of excellence, such as Rights & Permissions.

Responsibilities

The CSC Administrator will carry out a broad range of tasks across the whole CSC team. They will liaise with the CSC team, CSC vendors, and the business. Responsibilities could include, but are not limited to:

• Following set process, onboard supplier resources to Pearson systems to ensure business continuity per defined process.

• Following set process, support supplier resources, in the case of issues around onboarding, offboarding, extension, reactivation etc.

• Provide support for GPC back-end reporting of Contract Fidelity

• Provide support for invoice and PO cadence

• Provide back-end financial reporting of Vendor Master Data Tracker

• Validate data as provided by CSC vendors, in relation to, e.g., CSAT survey completion, escalation responses, invoicing, PO compliance, KPIs, delivery, spend, demand.

• Track process compliance according to set process, e.g. CSAT, escalation, delivery dashboard, PO raising, delivery status, rate card, report submission.

• Support with document management, e.g. saving copies of SOPs into vendor SharePoint folders

• Implement changes to documentation as guided, e.g. SOPs, templates, forms, sheets.

• Set up Teams calls, including liaising with team members and vendor teams to assess availability

• Liaise with vendors to obtain data ahead of governance calls or other meetings

• Circulating comms / documentation on behalf of management team

• Provide other meeting cadence support as required

• Other ad hoc tasks as instructed by any member of the CSC team

Required experience and competencies

• Ability to understand complex instructions from multiple stakeholders

• Good interpersonal and communication skills, both verbal and written

• Can work within a team as well as independently

• Ability to prioritize workload

• Flexible and adaptable

• Experience in either a content services, delivery, or operations role

• Good MS Excel, Word, SharePoint, and PPT skills

Note: The team is based across multiple locations, including India, UK, and both East and West Cost US. Therefore, flexibility to provide support and join calls with stakeholders in the IST evenings is needed. We offer flexibility around working from home, in such cases.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Higher Education

Schedule: FULL_TIME

Req ID: 14010