Business Analyst

We are the world’s leading learning company with more than 20,000 employees that deliver our products and services in nearly 200 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. 

Pearson Marketing Cloud (PMC) is our global technology platform that enables customers to access learning products and services through eCommerce and Digital Marketing journeys. We design, build, and deliver global capabilities that support Pearson’s vision of connecting with every Learner, on any device, anywhere in the world, and to improve their lives through education.  

We are looking for an experienced Business Analyst who is passionate about technology and building amazing customer experiences though Web and eCommerce. This is a unique opportunity to be part of a global engineering team and build solutions that will directly enhance the lives of millions, by supporting the provision of education on a global scale.

*Key Responsibilities *

Be a subject matter expert – develop deep knowledge of our platform, dependencies on other systems and influence our roadmap; act as a trusted adviser for our customers and turn business requirements into feature specifications.

Collaborate with the Product Owners to ensure the stories are comprehensive and well formed. 

Work closely with the technology architects and leads to convert business requirements into technology solutions. 

Create epics and stories in JIRA for Agile scrum teams. Ensure requirements are fully documented.  

Work closely with the QA testers to ensure good testing coverage is achieved.  

Help identify dependencies, working closely with the Project Manager 

Champion our platform, drive awareness and accountability to ensure platform capabilities are leveraged across Pearson to build customer experiences.  

Essential skills and experience

Bachelor's degree or equivalent practical experience.

6 years of experience in business analysis, software development, or quality engineering of customer facing applications.

Must have strong verbal and written communication skills including the ability to facilitate interactive sessions with business and technology teams.

Experience working in large teams with excellent knowledge of Agile Scrum methodologies, including JIRA & Confluence or equivalent tools.

Desired skills and experience

Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.

A team player who works well with diverse group acting as a liaison between technology teams, business units & support teams. 

Prior work experience in ecommerce projects or software development would be an added advantage. 

Familiarity with eCommerce platforms like SAP Commerce, Hybris, or any comparable platforms, or any Web Content Management platforms.

Familiarity with API-first Headless architecture implementation in eCommerce or Web Content space will be desirable.

Equal Employment Opportunity

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 14179