Overview

Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.

Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries.

The VSI department in Pearson VUE interface with internal staff, test centre staff and sponsors to investigate and report compliance within the Pearson VUE Testing Channel. The appointed individual will be responsible for managing global program, work with international vendors, improve process efficiency and ensure test centres adhere to the minimum agreed standards of quality and security as prescribed by Pearson VUE and its clients.

Key Responsibilities

• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.

• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint.

• Be the point contact for international client for specific security related requests.

• Conduct thorough investigations into security risks and incidents in APAC countries for clients, working with internal staff, systems and data, as well as third parties to assemble the required information.

• Identify areas of opportunities and take initiatives to improve process efficiency.

• Ensure that security standards are maintained and that security objectives are being met or exceeded.

• Be an ‘expert and spokesperson’ to all internal parties, to raise internal awareness and mindshare of the quality message.

• Work under minimum supervision and act as an escalation point for the global client

• Highlight any additional opportunities of improvement to the reporting manager.

Key Activities

• Handle client security requests within defined timelines.

• Ensure adherence to committed turn-around times

• Review necessary exam footage and share observations with clients for further action.

• Maintain accurate documentation for all client requests received and fulfilled.

• Identifying and preventing exam fraud & infringement through review of candidate biometrics, registrations, machine ids and other data points for the corresponding exam footages requested.

• At all times, throughout all tasks, request support, guidance and assistance as required from colleagues and manager.

• Effective and timely completion of objectives, reviews, reporting and accurate administration as required by manager.

• Investigating client security incidents and risks

• Continual Improvement.

• Make recommendations for technology and process improvements to support security policies and initiatives.

• Closely work with manager for handling any client escalations and support process initiatives

Essential Experience & Qualifications

• Good working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages. Vocational experience in a similar environment.

• Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.

• Ability to take responsibility for actions, a self-starter who can work well in a dynamic environment.

• Prioritization skills and experience of dealing with multiple projects in a structured way.

• Experience in a client facing environment, where ensuring high levels of customer satisfaction is essential.

• Ability to establish rapport and deal with people at varying levels, both internally and externally.

• Good communication skills, both written and oral.

• Ability to work in a team structure.

Desirable Experience & Qualifications

• Bachelor Degree or equivalent experience in related fields

• Should have a minimum of 1-3 year work experience.

Working Arrangements

• No Travel required.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 14311